Worcester 18/25 User Manual download pdf (Page 16)

FAULT OR BREAKDOWN

GREENSTAR UTILITY 18/25

8 716 106 257b (03.2010)

14

BOILER

DATA LABE L

BOILER DATA LABEL

The data label can be found on the inside of the

boiler on top of the control box.

To access:

 Lift top panel to release lugs.

To replace top panel:

 Replace the top panel and gently push down

(from the edges so as not to damage the

panel) until it clips back into place.

(You can record this information on the inside

back cover of this manual.)

FAULT OR BREAKDOWN

This boiler is supported in mainland UK by

Worcester, Bosch Group, part of Bosch

Thermotechnology Ltd.

Specialist trained, Worcester, Bosch Group

Service Engineers are available to attend in the

unlikely event that a breakdown occurs on this

boiler.

No charge will be made for parts and/or

labour providing:

 A boiler fault is found and the boiler has

been installed within the past 24 months.

Reasonable evidence of this must be

supplied on request

A call-out charge will be made where:

 The boiler has been installed for over 24

months. OR

 Our Field Service Engineer finds no fault

with the boiler (see Note). OR

 Evidence cannot be provided that the first

year service inspection has been carried out.

(i.e. an entry in the service interval record

found at the rear of the boiler installation

and servicing manual). OR

 The cause of breakdown is misuse or with

other parts of your plumbing/heating system,

or with equipment not supplied by Bosch

Thermotechnology Ltd.

NOTE: NO BOILER FAULT IS FOUND ON

OVER 30% OF ALL SERVICE CALL OUTS.

Please read this guide carefully to gain a good

understanding of the operation of your boiler. In

the case of a suspected fault, refer to the fault

finding section of this guide.

If in doubt contact our Technical Support

In the event of an boiler fault or breakdown

please contact our Service Department. Your

service administrator will arrange for an Engineer

to call with the minimum of delay. Under normal

circumstances this will be from 1 to 3 working

days (excluding weekends) for priority

breakdown situations (no hot water and/or

heating).

Invoices for attendance and repair work carried

out on this boiler by any third party will not be

accepted.

GUARANTEE

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